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Terms of Service

Effective Date: October 1st 2024

Welcome to OurPetDr! By accessing and using our website and services, you agree to comply with the following terms and conditions (the “Terms of Service” or “Agreement”). Please read these terms carefully before using our services.
 

1. Overview of Services

OurPetDr offers personalized concierge veterinary services, wellness plans, and exclusive pet care benefits. By using our services, you agree to these terms, which govern your access and use of our website, concierge services, waitlists, and referral programs.
 

2. Eligibility

You must be at least 18 years old to use our services. By using our services, you confirm that you are legally capable of entering into a binding agreement. If you are accessing our services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to this Agreement.
 

3. Account Registration

To use certain features of our services, such as joining our waitlist or concierge program, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update this information as necessary.

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You are responsible for maintaining the confidentiality of your account credentials and are fully responsible for all activities that occur under your account. Notify us immediately of any unauthorized use of your account.

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4. Payment and Subscription

OurPetDr offers subscription-based services for personalized veterinary care. Payments are processed securely through third-party payment platforms such as Stripe.
 

  • Subscription Fees: By enrolling in our services, you agree to pay all applicable subscription fees, as outlined on our website. These fees are recurring unless otherwise stated, and you authorize us to charge your payment method on file at the frequency indicated in your plan.

  • Payment Processing: Payments are processed through Stripe, and you agree to abide by their terms of service. We do not store your payment information directly.

  • Late Payments: If your payment is declined, we reserve the right to suspend or terminate your access to our services until payment is made.

  • Refunds: Our subscription fees are non-refundable except as required by law. If you believe there has been an error in billing, please contact us immediately.
     

5. Membership Benefits and Concierge Services

As a member of our concierge veterinary service, you will receive personalized veterinary care, wellness plans, and access to our 24/7 veterinary support.
 

  • Wellness Plans: Our wellness plans are tailored to your pet’s specific needs. These plans are intended for general pet care guidance and are not a substitute for in-person veterinary care in emergencies.

  • Priority Access: Membership grants you priority scheduling and 24/7 access to veterinarians via phone or text. However, we do not guarantee that all services will be available in all regions at all times.
     

6. Referral Program

OurPetDr may offer a referral program where you can earn rewards by referring new members to our service. The following terms apply:
 

  • Referral Eligibility: To qualify for referral rewards, the referred individual must complete the registration and payment process.

  • Referral Rewards: Rewards are based on the referral program terms in place at the time of the referral and may be subject to change. Rewards are non-transferable and cannot be redeemed for cash unless otherwise specified.
     

7. Privacy and Data Use

We are committed to protecting your privacy. By using our services, you agree to our Privacy Policy, which governs how we collect, use, and share your personal information.
 

  • Information Collection: We collect personal information such as your name, contact details, and payment information when you sign up for our services. This information is used to provide services, process payments, and communicate with you.

  • Data Protection: We use third-party platforms like Stripe to handle payment information securely. You can review Stripe’s privacy policy for more information on how they handle your data.

  • Opt-Out of Marketing: You can opt-out of marketing communications at any time by following the instructions in the emails you receive from us.
     

8. Cancellations and Termination

You may cancel your membership at any time by contacting us directly. Cancellations will take effect at the end of your current billing cycle. We reserve the right to terminate your account if you violate these Terms of Service or engage in any fraudulent or harmful activity.
 

  • Early Termination by Us: We reserve the right to suspend or terminate your membership without notice for violations of these terms or for non-payment.

  • Data Access Post-Termination: Upon termination, you will no longer have access to our services, and we may delete any data associated with your account, unless retention is required by law.
     

9. Disclaimer of Warranties

Our services are provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the availability or accuracy of our services. While we strive to provide high-quality care, we do not guarantee specific outcomes for your pet's health.
 

10. Limitation of Liability

To the maximum extent permitted by law, OurPetDr and its affiliates, directors, employees, or agents will not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or goodwill arising from your use of our services.
 

11. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business practices, services, or legal obligations. If we make material changes, we will notify you by posting the updated terms on our website or through other communication methods. Your continued use of our services after such changes constitutes your acceptance of the updated terms.
 

12. Governing Law

These terms are governed by and construed in accordance with the laws of the United States, without regard to its conflict of laws principles. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts located in California.
 

13. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us at:

OurPetDr
Email: OurPetDr@gmail.com

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